What to Know
- Ledger customers’ names and contact details were exposed after a data breach at payment partner Global-e.
- Global-e says no payment cards, bank details, passwords, or sensitive IDs were accessed in the incident.
- This is another data exposure for Ledger, following major breaches in 2020 and 2023, raising user security concerns.
Ledger is once again facing backlash after a fresh data breach exposed customer information. The incident was first highlighted by blockchain investigator ZachXBT, who shared a community alert warning users about another leak linked to Ledger’s systems.
What Happened?
According to reports, the breach did not come directly from Ledger’s own servers. Instead, it happened through Ledger’s third-party payment processor, Global-e.
Earlier today, several Ledger customers received an email from Global-e explaining that the company had detected “unusual activity” on a part of its cloud network. After noticing the issue, Global-e said it quickly took steps to secure its systems and hired independent forensic experts to investigate what went wrong. The investigation confirmed that some personal data was accessed without permission.
What Data was Exposed?
Based on the email shared by customers, the exposed information includes names and contact details. This could involve email addresses, phone numbers, or shipping-related contact information tied to purchases made on Ledger.com using Global-e.
Global-e and Ledger both stressed that no payment-related information was affected. This means:
- No credit or debit card details were accessed
- No bank account information was leaked
- No passwords or login details were compromised
- No sensitive identity data like date of birth or government ID numbers were involved
While this may sound reassuring, many users remain concerned. In crypto, even basic contact information can be dangerous if it ends up in the wrong hands.
Why are Users Worried?
This is not Ledger’s first data exposure, and that history is what’s causing anger across the crypto community.
Back in 2020, Ledger suffered a major breach through its e-commerce partner Shopify. That incident led to the personal details of over 270,000 Ledger wallet owners being leaked, including names, phone numbers, email addresses, and even home addresses. Email data of more than one million newsletter subscribers was also exposed.
That information later appeared on hacking forums and was eventually shared for free. As a result, Ledger users became regular targets of phishing attacks, scam emails, fake support calls, and even real-world threats and intimidation. A separate supply-chain-related incident in 2023 only added to the company’s troubled security reputation.
Following this latest Global-e incident, many crypto users expressed frustration online. Some pointed out that this is the third major data-related incident involving Ledger, calling it a pattern rather than bad luck.
Ledger and Global-e Respond
Global-e said it contained the issue quickly and continues to work with external security experts to fully understand the breach. Ledger, for its part, notified affected customers and confirmed that only limited personal information was involved but is yet to publicly comment more on the matter.
Still, critics argue that even indirect leaks through partners show weak overall risk control. For a hardware wallet company, trust is everything, and repeated data exposure chips away at that trust. Customers should avoid clicking links in unexpected emails, never share recovery phrases, and double-check any message claiming to be from Ledger support.
Final Thoughts
This latest breach once again puts Ledger under an uncomfortable spotlight. Even though no financial or login data was stolen, repeated exposure of customer contact information creates real risks in the crypto world, where scams, phishing, and intimidation are common. For a company built around security and trust, relying on third-party partners that keep leaking user data raises serious questions. Until Ledger shows a stronger and more consistent approach to protecting customer information across its entire ecosystem, many users may continue to rethink whether the brand is worth the risk.
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